Always do what you can do instead of worrying about what you can't.
When you see the need, take the action.
Vision with action makes a powerful reality.
Preparation clears a pathway for success.
You do more for yourself when you forget yourself.
Things that are obvious don't need to be talked about. Things that are missing, do.
Meeting expectations is good. Exceeding expectations is better.
If you're always doing what you've always done, you'll never see (or become) what you could be!
The only way to go further than you've been is to take an extra step.
Always be kind in your heart, spirit and mind.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
No one ever delighted a customer by being 'good enough'.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
If you wait until you have to change, you may have waited too long.
Greatness is not how you feel, it's how you make others feel.
You are the person who determines what you do. That's a big responsibility. Make the most of it.
Passion isn't always available. The committed get things done even without it.
Making an honest mistake is acceptable. Failing to fix it is not.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
You can't find what doesn't exist, but you can create it.
Customers pay a price, but they remember the value.
Quality is a choice. Choose to make it better.
To see like a customer, be like a customer.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
Testimonials describe what has been, and are a promise of what is to come.
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