The most valuable person is the one who cherishes the value in others.
If you only give back what you get from other people, you're not giving as much as you can.
Sometimes we become so expert in our own domain, we forget that customers may be less familiar.
Constant acts of goodness are worth far more than rare acts of greatness.
Let today's strong performance be your starting point for tomorrow.
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
When a customer asks what no one else has ever asked, pay close attention.
The true measure of what you put in, is what's received on the other end.
Let your imagination soar. What you can do for customers is more than you see today.
The cutting edge of service is always being honed and polished.
Reaching out takes nothing more than a smile.
Q: When you are already in the lead, how do you to stay ahead?
Be the mirror in which people admire their true potential.
Create a compelling service vision. When people want to, they will.
The bottom line is a by-product of taking care of your main product - your customers.
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
When your staff are 'information-rich', their information can make you rich!
Preparation is good, but customers need results.
Always trust people and they may let you down. Always distrust people and you have let them down.
Make your upper limit, no limit.
Unlimited efforts can produce unlimited results.
A scattered effort is a poor effort.
Are people being the least you expect of them, or the best they expect themselves to be?
Are you doing only what you must or doing all you can?
What does your product really mean to the people who buy it?
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