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  • A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom.

    Robert Spector
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    Robert Spector, Patrick D. McCarthy (2012). “The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry”, p.29, John Wiley & Sons
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A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom. - Robert Spector
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