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  • People aren't very good listeners, by nature. Part of being a good communicator is recognizing and understanding that and trying to make the complex simple. I try to capture a concept, an idea or a moment in a few words. If they remember it, job done.

    "Inside Tomlin's Style: Humility, Words Matter for Steelers Coach". Interview with Jarrett Bell, usatoday30.usatoday.com. January 31, 2009.
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