When you're out of quality, you're out of business.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Quality is never an accident. It is always the result of intelligent effort.
Quality means doing it right when no one is looking.
Quality is the best business plan.
Coming together is a beginning; keeping together is progress; working together is success.
Well done is better than well said.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Quality is more important than quantity. One home run is much better than two doubles.
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
There is only one boss. The customer.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Your most unhappy customers are your greatest source of learning.
Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.
If you can't describe what you are doing as a process, you don't know what you're doing.
It is easier to do a job right than to explain why you didn't.
The most reliable way to predict the future is to create it.
Innovation distinguishes between a leader and a follower.
Whenever you see a successful business, someone once made a courageous decision.
To improve is to change; to be perfect is to change often.
The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.
There is nothing so useless as doing efficiently that which should not be done at all.
Progress is impossible without change; and those who cannot change their minds cannot change anything.
Those who can’t change their minds can’t change anything.
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