A leader's job is to help his people.
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
You can not hear what you do not understand.
The questions are more important than the answers.
The main difference between service and manufacturing is the service department doesn't know that they have a product.
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
Quality begins with the intent, which is fixed by management.
You cannot inspect quality into the product; it is already there.
You can not achieve an aim unless you have a method.
Judging people does not help them.
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
People are entitled to joy in work.
Scrap doesn't come for free, we pay someone to make it.
Learning is not compulsory; it's voluntary... But to survive, we must learn.
It does not happen all at once. There is no instant pudding.
You do not install quality; you begin to work at it.
Managing by results only makes things worse.
People need to know what their jobs are.
What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
Meeting specifications is not enough.
People need to know how their job contributes.
The worker is not the problem. The problem is at the top! Management!
To copy is to invite disaster.
You do not find knowledge in a dictionary, only information.
...the most important things we need to manage can't be measured.
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