It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.
Business happens over years and years. Value is measured in the total upside of a business relationship, not by how much you squeezed out in any one deal.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
I speak to everyone in the same way, whether he is the garbage man or the president of the university.
The way we communicate with others and with ourselves ultimately determines the quality of our lives.
Treat your business relationships like friendships (or potential friendships). Formality puts up walls, and walls don't foster good business relationships. No one is loyal to a wall... except the one in China.
You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
The goal is to provide inspiring information that moves people to action.
Courteous treatment will make a customer a walking advertisement.
The speed of the Internet provides a fundamentally different perspective on how business relationships occur ... The approach relies on collaboration, not on competition ... on sharing information, and understanding what we as businesses do best.
There is only one boss. The customer.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Most of my relationships have been like that - with record companies. I've never had a legitimate business relationship with a company. I've always had a personal relationship with someone in the company.
There are very few people that I deal with from a business side that it's just strictly a one-sided business relationship. I think that's important.
For our family, the entire structure of our life, our home, our business relationships - the entire purpose is for everyone to be able to create in a way that makes them happy. Fame is almost an inconsequential by-product of what we're really trying to accomplish. We are trying to put great things into the world, we're trying to have fun, and we're trying to become the greatest versions of ourselves in the process of doing things we love.
Storytellers, by the very act of telling, communicate a radical learning that changes lives and the world: telling stories is a universally accessible means through which people make meaning.
Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. We seem to face a future in which the only business relationships will be opportunistic transactions between virtual strangers.
I don`t think most people would want me to have a business relationship as a senator where my business partners can reap the benefit of my position and I one day get the share the profits.
Constraints inspire us in how we approach the press, how we approach business relationships, how we do everything.
NASCAR racing provides more brand awareness and interest than any of the other major sports. The opportunities to build business-to-business relationships within the racing community are endless.
The seminal elements of what makes a story great - challenge, struggle, resolution - are the same whether we're talking about story content for a movie such as 'Rain Man,' or telling a purposeful story to forge new business relationships or conclude a fruitful transaction, such as acquiring an NBA franchise.
[Donald] Trump must divest because of his web of domestic and international business relationships that create a conflict of interest for him.
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