Remember, man does not live on bread alone: sometimes he needs a little buttering up.
Relational skills are the most important abilities in leadership.
Educators take something simple and make it complicated. Communicators take something complicated and make it simple.
Great communication depends on two simple skills-context, which attunes a leader to the same frequency as his or her audience, and delivery, which allows a leader to phrase messages in a language the audience can understand.
Persuasive communication involves enthusiasm, animation, audience participation, authenticity and spontaneity.
Talk to people, not above them.
I am convinced more than ever that good communication and leadership are all about connecting. If you can connect with others at every level -one-on-one, in groups, and with an audience-your relationships are stronger, your sense of community improves, your ability to create teamwork increases, your influence increases, and your productivity skyrockets.
COMMUNICATION: If I had to pick a first rule of communication-the one practice above all others that opens the door to connecting with others-it would be to look for common ground. Too often people see communication as the process of transmitting massive amounts of information to other people. But that's the wrong picture. Communication is a journey. The more that people have in common, the better the chance that they can take that journey together.
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